Privacy Policy

At Enviary, privacy is part of how we build trust.
We believe data should be used with purpose and care, never noise. This policy explains what information we collect, how we use it, and how we handle any customer data we may access through our clients’ systems.

By working with us or visiting our website, you agree to this Privacy Policy.

Who We Are

Enviary
United Kingdom
partners@enviary.com

We are a retention marketing partner helping ecommerce brands grow through personalised email, SMS, and lifecycle strategies.

In most cases, we act as a data processor, handling data on behalf of our clients (the data controllers).

The Data We Collect Directly

We only collect information needed to deliver our services or communicate effectively. This may include:

  • Business details such as your name, company name, role, and contact information
  • Communication data such as emails or messages exchanged with our team
  • Billing and contract data required for agreements or legal record-keeping
  • Website analytics data collected via cookies to understand general site usage (see our Cookie Policy)

We do not collect payment card details or personal consumer data directly from this website.

Client Customer Data We May Access

As part of our services, we may have access to customer or subscriber data stored in your Email Service Provider (ESP) or related marketing platforms.

This data may include:

  • Contact lists such as names, email addresses, or phone numbers
  • Purchase history or engagement data

We only access this information to perform the services you have engaged us for, such as strategy, setup, optimisation, or analysis.
We do not download, copy, or store this data. All access happens within your authorised systems and accounts.

The only data we may retain is information you explicitly approve for use in case studies or performance showcases.

How We Use Data

We use client and business data to:

  • Deliver and manage agreed services
  • Communicate about projects, strategy, or support
  • Improve client experience
  • Comply with legal or contractual requirements

We never sell, rent, or share any data for advertising or unrelated purposes.

Legal Basis for Processing

Our processing activities are based on:

  • Contractual necessity to perform services outlined in your agreement
  • Legitimate interest to maintain communication and improve service quality
  • Consent where you explicitly allow the use of data for case studies

Data Storage and Retention

We do not store or retain customer data from client systems.
Business contact details and communications are stored securely only for as long as required for project delivery or compliance.
Case study materials are only kept when explicitly approved by the client.

Sharing Data

We may share limited information with:

  • Technology partners needed to perform our services
  • Legal or regulatory authorities if required by law

All partners we work with follow strict data protection and confidentiality standards.

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to certain processing activities

To exercise your rights, contact us at partners@enviary.com.

Updates

We refine as we grow.
This Privacy Policy may be updated to reflect new regulations or service changes. The latest version will always be available at https://enviary.com/privacy-policy .

Contact

For privacy questions, data access requests, or compliance matters, contact:
partners@enviary.com
Enviary, United Kingdom